Privacy Policy
Last Updated: December 12, 2025
Introduction
OnO Electric ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar panel installation and electrical services in Calgary, Alberta.
Information We Collect
Personal Information
When you request a quote or contact us, we may collect:
- Name and contact information (email address, phone number)
- Property address and location details
- Energy usage information and utility bills
- Roof specifications and property characteristics
- Financial information for rebate applications and financing
Technical Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the collected information for:
- Providing solar installation quotes and energy assessments
- Scheduling site visits and installation appointments
- Processing rebate applications and government incentive programs
- Communicating about your project status and service updates
- Improving our services and customer experience
- Complying with legal obligations and industry regulations
- Maintaining warranty records and service history
Information Sharing and Disclosure
We may share your information with:
- Government Agencies: For processing solar rebates and incentive programs (e.g., Canada Greener Homes Grant, Alberta Municipal Solar Program)
- Utility Companies: For net metering applications and grid connection approvals
- Service Providers: Solar panel manufacturers, equipment suppliers, and installation contractors
- Financial Institutions: For financing applications and payment processing
- Legal Requirements: When required by law or to protect our rights
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Installation records and warranty information may be retained for up to 25 years in accordance with solar panel warranty periods.
Your Privacy Rights
Under Canadian privacy legislation, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain data processing activities
- Opt-out of marketing communications
- File a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact us at ono.elect@gmail.com.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites (such as government rebate portals or utility company sites). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: